dek88 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the dek88 platform and all its services. By accessing the dek88 website or using any of its services, you agree to comply with all provisions of these Terms.

dek88 is an online gaming platform that provides sports betting, live casino, and slots games for users in Bangladesh. These Terms are written in Bengali and that version shall be considered the primary document.

To participate on the dek88 platform, the following eligibility requirements must be met:

• The user must be at least 21 years of age. This platform is only for those aged 21 and above.
• The user must use a valid personal account registered in their own name.
• The user must provide accurate and truthful information.
• Any person previously banned from dek88 is not eligible to create a new account.
• The user shall use this platform of their own free will and personal judgment.

3.1 Single Account Policy

Each user may register only one account. If multiple accounts are found under the same person's name, all accounts will be cancelled and the funds in them may be forfeited.

3.2 Accuracy of Information

All information provided at registration, including name, address, phone number, and email, must be accurate. If registration is completed with false information, dek88 reserves the right to close the account immediately.

3.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account is strictly prohibited. If you suspect unauthorised access to your account, notify the dek88 support team immediately.

• Use a strong password and change it regularly.
• Always log out after using a public device.
• Report any suspicious activity to the support team immediately.

4.1 Deposit Methods and Limits

The dek88 platform currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, Islami Bank).

The minimum deposit amount is ৳500 (for each method). Where a maximum limit applies, it will be determined according to the account tier.

4.2 Withdrawal Methods and Timeframes

Withdrawals must be made using the same payment method used for the deposit. The minimum withdrawal amount is ৳800. Withdrawal processing generally takes 30 minutes to 3 hours.

• Withdrawals may be delayed if identity verification has not been completed.
• Winnings from bonuses must meet the wagering requirements before withdrawal.
• dek88 reserves the right to put a withdrawal on hold in the case of suspicious transactions.

5.1 Welcome Bonus

New users at dek88 will receive a 100% bonus on the first deposit, up to a maximum of ৳5,000.

• Example 1: Deposit ৳1,000 and receive ৳1,000 in bonus, making the total balance ৳2,000.
• Example 2: Deposit ৳12,000 and receive a maximum bonus of ৳5,000, making the total balance ৳17,000.

5.2 Wagering Requirements

Before withdrawing bonus funds, a 20x wagering requirement must be met. Wagering is calculated on the bonus amount only, not the deposit amount.

5.3 General Bonus Terms

• The welcome bonus can only be received once per account.
• After receiving a bonus, the wagering requirement must be completed within a specified period, otherwise the bonus will be cancelled.
• dek88 reserves the right to modify or cancel any promotion.
• If bonus abuse is suspected, the account may be subject to investigation.

6.1 Sports Betting

dek88 allows betting on a variety of sports events. Once a bet is placed it is considered final and cannot be changed, unless a technical error occurs in the system.

• Betting market rules may change from time to time.
• If an event is cancelled, the bet amount will be refunded.
• If a bet is accepted at incorrect odds due to a technical error, dek88 reserves the right to cancel it.

6.2 Live Casino and Slots

All casino games and slots are operated in accordance with international standards. Game outcomes are determined through Random Number Generator (RNG) technology, which ensures fairness.

6.3 System Errors

If a game is interrupted due to a software or network issue, dek88 will make every effort to resolve it. If a technical error results in an abnormal win or loss, dek88 reserves the right to review and, where necessary, correct that transaction.

The following activities are strictly prohibited on the dek88 platform:

• Creating or operating more than one account.
• Creating accounts under multiple identities for the purpose of bonus abuse.
• Playing games or placing bets using automated software, bots, or scripts.
• Attempting to mislead or defraud other users.
• Using the platform for money laundering or processing of illegal funds.
• Attempting to hack the platform's security systems.
• Threatening or harassing dek88 staff or other users.
• Attempting to verify an account using false information.

dek88 places the highest priority on responsible gaming. We believe gaming is for entertainment, not for creating financial problems. The following tools are provided for the protection of users:

• Deposit Limits: Daily, weekly, or monthly deposit limits can be set.
• Self-Exclusion: The option to temporarily close your own account for a set period.
• Permanent Closure: Any user may permanently close their account.
• Reality Check: Reminder messages will be sent at regular intervals.

If you notice signs of gaming addiction, seek help immediately. For more information, visit our Responsible Gaming page.

dek88 is committed to protecting users' personal data. All information is stored securely using SSL encryption technology.

• Information provided at registration will only be used for account management and verification purposes.
• Personal information will not be shared with third parties, except where required by law.
• Users may request to review or delete their own data.

For our full data protection policy, visit our Privacy Policy page.

dek88 reserves the right to change, revise, or update these Terms at any time. After any change, the latest version published on the platform will take effect.

• Users will be notified by email in the case of significant changes.
• Continued use of the platform after a change is made will be considered acceptance of the new Terms.
• If you do not accept the new Terms, you may request that your account be closed.

11.1 dek88's Rights

dek88 may suspend or close an account without prior notice in the following circumstances:

• If any provision of the Terms is violated.
• If evidence of fraudulent or suspicious activity is found.
• In cases of false identity or provision of false information.
• If the account has been inactive for an extended period (generally more than 12 months).
• Under the direction of a court or law enforcement agency.

11.2 User Rights

A user may request to close their own account at any time. The opportunity to withdraw the balance will be provided before the account is closed, provided any active wagering requirements have been met.

If you have a complaint or dispute about any matter, please contact our support team first. dek88 strives to resolve all valid complaints fairly and as quickly as possible.

12.1 Complaints Process

• The first step for submitting a complaint is to contact the support team via 24/7 live chat or email ([email protected]).
• After receiving a complaint, dek88 will investigate and respond.
• During the investigation, you may be required to provide relevant information and documents.

12.2 Final Decision

dek88's decision regarding complaints will be considered final; however, the user is free to take any lawful action under applicable law.