dek88's Privacy Policy

dek88 collects the following types of information to operate its services:

1.1 Personally Identifiable Information

When you create an account on dek88 or use our services, the following information may be collected:

• Full name and username
• Date of birth (for age verification — only accounts for those aged 21 or above are approved)
• Email address
• Mobile number
• Address and country
• National ID or passport number (if identity verification is required)

1.2 Financial Information

We collect the following financial information to process deposits and withdrawals:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Cookies and similar tracking technologies
• Activity logs on the platform (login time, gaming activity, click data)

dek88 uses your information only for legitimate and necessary purposes. We collect and process your information for the following reasons:

2.1 Account Management and Service Delivery

Your information is used to create, manage, and maintain your account, to ensure secure login, and to properly handle all financial transactions including deposits and withdrawals.

2.2 Identity and Age Verification

Our platform is only for individuals aged 21 or above. We use your personal information to confirm a user's age and identity. Preventing access by minors is part of our responsible gaming commitment.

2.3 Security and Fraud Prevention

We analyze your transaction and behavioral data to detect and prevent illegal activity, money laundering, and fraud. This ensures the safety of all our users.

2.4 Customer Support

When you contact us for support via 24/7 live chat or email, your account information may be used to resolve your issue quickly and effectively.

2.5 Service Improvement and Personalization

By analyzing your gaming preferences and usage patterns, we improve our platform and work to provide you with a more relevant experience.

2.6 Legal and Regulatory Compliance

We may retain and use your information to comply with applicable laws and regulations, conduct audits, and address any legal claims.

dek88 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

3.1 Service Provider Partners

To operate our services, we work with trusted third-party payment processors, technology infrastructure providers, and game software suppliers. These partners process your information only for defined purposes and are bound by agreements consistent with our privacy policy.

3.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, government directive, or applicable law. Such disclosure is kept to the minimum information required.

3.3 Security and Fraud Prevention

Information may be shared with relevant authorities or specialized security partners as needed to detect and prevent cybersecurity threats, fraud, or illegal activity.

3.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such circumstances, we will notify you in advance and the new entity will abide by this Policy.

dek88 uses cookies and similar technologies to improve the functionality of our platform and the user experience.

4.1 Essential Cookies

These cookies are essential for the platform's core functionality. They are used to maintain your login session, ensure security, and save your preferences. These cookies cannot be disabled.

4.2 Analytical Cookies

These cookies help us understand how users are using our platform. The data collected is in aggregated and anonymous form and is used to improve the platform.

4.3 Cookie Controls

You can control or delete most cookies through your browser settings. However, disabling certain cookies may affect some functionality of our platform.

dek88 applies industry-standard security measures to keep your information safe. Our security framework includes the following elements:

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology.
• Database Protection: Stored data is encrypted and kept on secure servers with limited staff access.
• Two-Factor Authentication: An additional layer of security is available for your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: All our staff are trained in data protection and privacy.

While we make every effort, it is not possible to guarantee that any data transmission over the internet or electronic storage is completely secure. If you become aware of any security breach, please contact us immediately.

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Account: All information is retained while the account remains active.
• After Account Closure: Financial transaction records and identity verification information may be retained for a specified period for legal reasons.
• Deletion Requests: Where there is no legal obligation to retain it, personal information will be deleted upon your request.

The retention period depends on the type of information, the purpose of collection, and applicable legal requirements.

As a dek88 user, you have the following rights regarding your own information:

7.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of the information we have stored about you.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. Our team will correct it as soon as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information in certain cases, particularly in relation to marketing communications.

7.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team.

dek88's services are only for those aged 21 or above. We do not intentionally collect personal information from any minor. Age verification is mandatory at the time of account registration.

If we become aware that we hold information belonging to a minor, we will immediately delete that information and suspend the associated account. If you believe a minor is using our platform, please inform us immediately.

Our platform may integrate software from various game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These third-party services have their own privacy policies and we are not responsible for their data collection or use.

We recommend that you review the privacy policy of any third-party service before using it.

dek88 may update this Privacy Policy from time to time. For significant changes, we will notify you via email or through a clear notice on the platform.

Continuing to use the platform after changes are made will be considered as your consent to the updated Policy. The date of the latest update will always be stated at the top of this Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us:

We assure you that any request or concern related to your privacy will be given the highest consideration and handled with integrity. dek88 is always committed to honoring your trust.